Refund policy

RETURNS & REFUNDS

We want you to love your order. If for any reason you are not satisfied, you can return it within 30 days of delivery for a full refund of the item price.

Return window: 30 days from the date your order was delivered.

Condition: items must be unused and in their original condition and packaging. Used products, or products damaged by the customer, are not eligible for a refund.

How to start a return: email contact@lovelunabloom.com with your order number, the reason for the return and photos or a video of the product. Once approved, we will send you a Return Authorization (RA) number and the return address. Please use a trackable shipping service; we are not responsible for returns lost in transit.

Refunds: once we receive and inspect your return, we will issue a full refund to your original payment method and email you a confirmation. Refunds are typically processed within 5 business days of receiving the return; your bank may take additional time to post it.

Damaged or incorrect items: if your order arrives damaged, defective or incorrect, contact us within 30 days of delivery with photos and we will make it right with a replacement or refund.

LATE OR MISSING REFUNDS

If you haven't received a refund yet, first check your bank account again, then contact your card issuer, as it may take some time before a refund is officially posted. If you've done all of this and still have not received your refund, please contact us at contact@lovelunabloom.com.

How long does delivery take?

We currently ship to the United States, Canada, the United Kingdom, Australia and New Zealand. Orders are processed within 1-3 business days and delivered within 7-15 business days in total. If your order hasn't arrived within this time, please contact our support team at contact@lovelunabloom.com.

Can you provide me with a tracking number?

Yes. A tracking number is emailed to you as soon as your order ships.

I've entered the wrong shipping address, can I change it?

Email us as soon as possible and we will do our best to update it. Once an order has entered the shipping process we can no longer change the address. We are not responsible for orders shipped to an incomplete or incorrect address supplied at checkout.

Can I cancel my order after it has been placed?

You can cancel free of charge by emailing us before your order has been processed. Once an order has shipped it can't be cancelled, but you can return it within 30 days of delivery as described above.